Although our products are handcrafted from solid concrete and designed for everyday decorative use, they should be handled with care.

Like ceramic, natural stone, or glass décor, a strong impact or accidental drop may cause damage. With proper handling and care, your Studio Aaks pieces will remain a timeless part of your home for years to come.

Yes. Every Studio Aaks piece is sealed with a premium food-safe coating, making it suitable for serving dry snacks such as nuts, chocolates, cookies, crackers, and similar treats.

While our products are safe for food contact, they are primarily designed as decorative home décor rather than dinnerware. We do not recommend using them for hot foods, oily dishes, liquids, or full meals.

No two Studio Aaks marble pieces are ever identical.

Each product is individually hand-poured, allowing the colours and patterns to flow naturally during the crafting process. This creates a unique marble effect, ensuring every piece is truly one of a kind.

Yes. Every piece is professionally sealed to help resist water and everyday stains.

For maximum longevity, we recommend wiping away standing water and avoiding prolonged exposure to moisture whenever possible.

Keeping your Studio Aaks pieces looking beautiful requires very little maintenance.

Simply wipe the surface with a soft, damp cloth to remove dust or marks. Avoid using harsh chemicals, abrasive cleaners, or rough scrubbing pads, as they may affect the protective finish.

With proper care, your handcrafted pieces will continue to enhance your home for many years.

es, and that's what makes every Studio Aaks creation special.

Because each piece is individually handcrafted, slight variations in colour, texture, air bubbles, and marble patterns are completely natural. These subtle differences are not imperfections—they're a hallmark of genuine handmade craftsmanship and ensure that every piece is uniquely yours.

Absolutely.

Our products make thoughtful gifts for housewarmings, weddings, anniversaries, birthdays, festive occasions, and corporate gifting. Each order is carefully packaged to ensure it arrives safely and beautifully.

For locations outside metro cities, standard domestic delivery typically takes 7-10 business days. We partner with trusted logistics providers to ensure your order arrives safely. Delivery timelines may vary slightly during peak seasons or due to unforeseen circumstances, and we'll keep you informed every step of the way.

Yes, we ship our curated collection of bowls, jars, trays, coasters, and decorative pieces to select international destinations. International orders typically take 15-30 business days depending on the destination country and customs clearance. Please note that international orders may be subject to customs duties and taxes. For specific shipping rates and destinations, please contact our team.

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey in real-time through our logistics partner's tracking portal. We recommend keeping your tracking number handy for reference. If you have any concerns about your shipment, our customer service team is always here to help.

We offer free shipping on orders over ₹2,500 within India. For orders below this threshold, standard shipping charges apply based on your location. International orders have separate shipping rates. Check your cart at checkout to see the applicable shipping cost for your order.

Once we receive and inspect your returned item, refunds are processed within 7-10 business days. The refund will be credited to your original payment method. Please note that return shipping is the customer's responsibility unless the return is due to a defect or our error. We'll provide you with a prepaid return label if the return is our responsibility.

Absolutely! We love creating personalized experiences. We offer custom color options, personalized engravings, and bespoke designs for select pieces. Whether you're looking for a unique gift or a one-of-a-kind piece for your home, our team can help bring your vision to life. We also offer premium gift wrapping and personalized gift messages for special occasions. Please reach out to discuss your customization needs and timeline.

We take great care in packaging your order, but accidents can happen during transit. If your item arrives damaged, please notify us within 7 days with photos of the damage and packaging. We'll either send a replacement at no cost or process a full refund. Return shipping for damaged items is covered by us. Your satisfaction is our priority.

Orders can be modified or cancelled within 2 hours of placement, before they enter our fulfillment process. After this window, the order is being prepared for shipment and cannot be changed. If you need to make changes, please contact us immediately with your order number. Once shipped, you can refuse delivery or initiate a return through our standard returns process.

Cleaning: Hand wash your pieces with mild soap and warm water. Avoid abrasive scrubbers that may damage the glaze. Most of our pieces are dishwasher-safe, but hand washing is recommended to preserve their beauty.

Storage: Store in a cool, dry place away from direct sunlight to prevent fading. Stack carefully with protective padding between pieces.

Usage: While our pieces are durable, avoid sudden temperature changes (e.g., moving from freezer to oven). Do not use on direct heat sources.

Handling: Treat your pieces with care—they are handcrafted and precious. Avoid dropping or applying excessive pressure.

All Studio Aaks pieces come with a quality assurance guarantee covering manufacturing defects such as cracks, chips, or glaze imperfections present at the time of delivery. Please inspect your order upon arrival and notify us within 7 days if you notice any defects. Our warranty does not cover damage from mishandling, improper care, or normal wear and tear. We're committed to ensuring you receive pieces of the highest quality.

Absolutely. All payment processing adheres to PCI-DSS (Payment Card Industry Data Security Standard) requirements, ensuring your financial information is protected. Our checkout is powered by Shopify's secure payment infrastructure, which uses industry-leading encryption and fraud detection. Your data is never stored on our servers—it's handled securely by certified payment processors.

Most payments are processed instantly, and you'll receive an order confirmation email immediately. In rare cases, certain payment methods may require additional verification, which typically takes 1-2 hours. Your order will only be confirmed once payment is successfully processed. If you experience any issues, please contact our support team.

Yes, we offer flexible payment options through select credit cards and digital payment platforms that support EMI (Equated Monthly Installments). Depending on your card issuer or payment provider, you may be able to split your purchase into convenient monthly payments at checkout. Please check with your bank or payment provider for eligibility and applicable terms.